Terms of Service

Service Agreement

By booking a service through South Bay Assistant ("we," "I," "Kayla"), you agree to the following terms. These terms apply to all services offered, including house cleaning, deep cleaning, home organizing, laundry, errands, plant care, babysitting, and any other home assistant services.

Booking & Deposit

• A $75 deposit is required to confirm any booking.
• The deposit is applied toward your total service cost and is not an additional fee.
• Bookings are not confirmed until the deposit is received.
• After booking, I will follow up personally to confirm scheduling details and any special requests.

Cancellation Policy

• Cancellations made at least 24 hours before the scheduled appointment are eligible for a full deposit refund.
• Cancellations made less than 24 hours before your appointment forfeit the deposit.
• No-shows and same-day cancellations forfeit the full deposit amount.
• I reserve the right to cancel or reschedule appointments due to weather, illness, or emergencies. In these cases, your deposit will be fully refunded or applied to a rescheduled appointment at your preference.

Payment Terms

• All major credit/debit cards, Apple Pay, and Google Pay accepted through our secure checkout.
• All payments are processed securely through Stripe.
• The remaining balance (after the deposit) is due upon completion of the service or as otherwise agreed upon.
• Pricing is based on the scope of work discussed and agreed upon before the appointment. Any significant additions to the scope during the appointment will be discussed and agreed upon before proceeding.

Service Area

South Bay Assistant currently serves Palos Verdes Peninsula, Redondo Beach, Hermosa Beach, Manhattan Beach, West Torrance, South Torrance. Services are not available outside these areas at this time. If your area is not listed, you are welcome to contact me to discuss availability.

Liability

• I take the utmost care with your home and belongings. In the unlikely event of accidental damage, please notify me within 24 hours so we can resolve it promptly.
• South Bay Assistant is not liable for pre-existing damage, normal wear and tear, or damage to items that were not disclosed as fragile or valuable.
• I am not responsible for items left in pockets during laundry, or for damage resulting from following client-specific instructions.

Client Responsibilities

• Safe access: Please ensure safe, clear access to your home. Let me know about any hazards, security systems, or special entry instructions.
• Pets: Please secure or inform me about pets in the home. I am comfortable around animals, but knowing in advance helps me prepare.
• Parking: If parking is limited or permit-only, please provide instructions or arrange a guest spot when possible.
• Valuables: Please secure valuables, sensitive documents, and cash before the appointment.
• Communication: Let me know in advance about any changes, special requests, or areas you want me to focus on.

Changes to These Terms

I may update these terms from time to time. Any changes will be posted on this page with an updated date. Continued use of the service after changes are posted constitutes acceptance of the updated terms.

Questions?

If you have questions about these terms, reach out at hi@southbayassistant.com.